About Orders
How can we get free samples for lab testing?
We can provide 5g–20g free samples for lab testing, together with the original COA.
Please feel free to contact us with your required product, specification, and application. Our team will be glad to support you.
How can I pay for my order?
We accept payment by T/T bank transfer. For larger orders, L/C can also be discussed.
For small payments or sample orders, we can accept PayPal or Western Union.
What is your MOQ?
Our MOQ depends on the product, specification, and shipping method.
- Courier shipment: usually from 1kg
- Air shipment: usually from 50kg
- Sea shipment: usually from 100kg
For some high-value products, smaller quantities may also be available. Please contact us for details.
I am an individual, not a company. Can I buy plant extracts?
Yes, we can supply plant extracts to both companies and individual buyers.
However, please note that some products may require import documents or customs clearance support, depending on your country and the product type.
How can I place an order if I am not familiar with international imports?
No worries. Our logistics team can help guide you through the shipping process.
We can support different trade terms such as FOB, CIF, DDU, and DDP, depending on the destination and product requirements.
Quality Control
What third-party inspection agencies can NutriHerb work with?
NutriHerb can cooperate with recognized third-party inspection agencies such as SGS and other qualified testing or inspection organizations upon request.
If you have a preferred inspection agency, please let us know before placing the order.
How do you control product quality?
We follow ISO-based quality management procedures.
Before delivery, each batch is checked by our QC team for key quality indicators such as appearance, assay, purity, moisture, microbiology, heavy metals, and other required specifications based on the product standard.
We can provide documents such as COA, specification sheet, MSDS, flow chart, allergen statement, non-GMO statement, and other documents when available.
Packing & Logistics
How is the product packed?
Packing can be adjusted based on product type and order quantity.
Sample Packing:
Double plastic bags inside, aluminum foil bag outside.
Bulk Packing Options:
- Double plastic bags inside, paper drum outside, usually 20kg–25kg/drum
- 1kg–5kg aluminum foil bags packed inside paper drums
- Plastic drum packing for liquid or bulk products, such as 25kg, 50kg, 100kg, or 200kg/drum
Customized packing can also be discussed if needed.
How long does delivery take?
Delivery time depends on the destination, shipping method, customs clearance, and product availability.
- International courier: usually 3–7 working days
- Air freight: usually 5–10 working days
- Sea freight: depends on the destination port and shipping schedule
We will provide the estimated delivery time before shipment and keep you updated after dispatch.
What shipping methods and ports do you usually use?
We can arrange shipment by international courier, air freight, sea freight, or freight forwarder service.
Common sea ports include Shanghai, Tianjin, Qingdao, Ningbo, and other major ports in China.
Common airports include Shanghai, Beijing, Shenzhen, Zhengzhou, and other main airports in China.
We can also work with the customer’s appointed forwarder if required.